People or processes… appears to a classical paradox (like quality and
delivery speed, quality and cost, creativity and logic).
A leader has to straddle these yawning gaps. Generally one of them
holds an opening for the other. Like e.g. one way of influencing people
is by establishing and improving processes which in turn improve not
just business results but also their working environment.
This can create a virtuous cycle.
If you have some really good
people, they would definitely try to create processes through there
good work can be sustained when they are no longer on the scene.
Hemant
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