Internal branding & external branding
Internal branding & external branding
Business processes provide direct pathways for creating and delivering value to customers. Processes such as product creation, order execution, distribution, complaint resolution etc. have direct impact on customer experience, asset productivity, costs, and employees perceptions. Customer experience is brand image. Employee perception is internal branding of a company and its market offerings. Employee perception is directly shaped by how well various buisness processes run across the organization. Therefore the link between external branding and internal branding is very strong. Exponient’s business transformation services and PURPLE STREAM Brand & Design services work on this two link between internal branding and external branding.